Frequently Asked Questions

Can I change the words in the letter?

Not at the moment. Each letter is written to suit a particular relationship and is printed as shown. What you personalise is the photo and the name it is signed with. If you would like a letter written specially for you, use the request form on our home page or email us.

Why do the pictures have faint Ira Gifting marks on them?

That is a watermark on the website images only, to stop our letters being copied. The frame we print and post to you is completely clean — no marks of any kind.

What photo should I use?

A clear, well-lit photo where the face fills a good part of the frame. Avoid heavily filtered or very dark images. The bigger the file the better — a photo taken on a recent phone is ideal; a screenshot of a photo usually is not.

Your photo is cropped to a square, so a portrait works better than a wide group shot.

Will the frame look exactly like the preview?

Yes. The preview shows the finished design, and you save it before adding to cart — what you approve is what we print. Screen colours can differ slightly from print, which is normal.

Do I have to personalise it?

No. Choose Buy as shown on any product and you get the frame exactly as pictured, with no photo or name.

Which languages are available?

Marathi, with English and Hindi letters being added. Use the language filter on the home page to see what is available today.

How do I find the right letter?

Use the gift finder on the home page: choose the language, who it is from, who it is for, and the occasion. You can also browse by relationship — in-laws, cousins, grandparents and so on. Many letters suit any occasion, so you will often see more than you expect; that is deliberate.

How much is delivery?

Delivery is free across India, with no minimum order.

How long does it take?

We dispatch within 3–5 business days, and delivery takes 2–4 days in Maharashtra or 4–8 days elsewhere in India. See our Shipping and Delivery Policy.

Can I return it?

A personalised frame carries your photo and your name, so it cannot be resold and cannot be returned once printed. If it arrives damaged or misprinted we replace or refund it in full — see our Cancellation and Refund Policy.

Can I order in bulk for an event?

Yes. For weddings, farewells or corporate gifting, email irablogging@gmail.com and we will work out pricing.

What happens to my photo afterwards?

It is used only to print your frame, kept for 90 days in case a reprint is needed, then deleted. It is never published or shared beyond our printing partner. Full detail is in our Privacy Policy.

Still stuck?

Email irablogging@gmail.com or call +91 82084 04751. Please include your order number if you have one.